How do I go about starting the lanyard design and ordering process?
The design and ordering process is relatively simple and it starts with you providing us, via email, your lanyard ideas, reference images, etc. We then take your information that you provided and create a digital mock up (which we call a proof) that we email to you for your review. Along with this proof we will include a price quote. Please note that to create a price quote we require the quantity to be ordered and desired size.
What is the minimum order quantity?
The minimum order is 100 lanyards.
What file formats are accepted for images?
We prefer images to be in a vector format. .EPS and .AI formats make our artists happiest, but we can also work with most other files whether vector (.CDR), normal raster images (.JPG, .GIF, .PNG, .BMP, .TIFF and .PSD), or documents (.DOCX, .PPTX, .PDF, etc.). We now have clients that send 3D files too. Right now, .STL files work best.
What are your lanyards made from?
Our lanyards are made from either polyester & nylon.
What payment methods do you accept?
We accept all major credit cards (including government purchasing cards), checks and contracts/purchase orders from federal organizations only.
What are the shipping costs for my order?
We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only. Please let your sales person know of your desired delivery address, if outside the contiguous 48 states, so they may get you a quote on your shipping costs.
Why are my lanyards, destined for an APO address, being shipped via UPS to Winter Park, FL?
When you request us to ship to an APO/FPO address, we have to first ship the order from our factory in China to our office here in Florida. This is because our shipping company, UPS, does not deliver directly to APO/FPO/PO Boxes. When we receive your lanyards, we repackage them and send them via USPS to you.
What are the shipping costs for my order?
We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only. Please let your sales person know of your desired delivery address, if outside the contiguous 48 states, so they can provide a quote on your shipping costs.
Do you offer a "rush" service/fee?
We manufacture our lanyards the fastest way possible so we do not offer a "rush" service. This does not necessarily mean we cannot meet your due date though. Please inform your sales person of when you are needing the pins to arrive by and he/she will give you a more detailed answer.
What is the minimum order for a reorder?
The minimum for a reorder is 100.
Can I pay to have my lanyards overnighted?
We ship our lanyards via UPS as a 2 day service. The lanyards cannot be overnighted as they are shipped the fastest way possible from overseas free of charge.
When is payment due for my order?
We require payment, in full, before we start an order.
Where are your lanyards made?
We have multiple options for production location depending on your design choice and budget. We have manufacturing here in Florida and also overseas. Please consult with one of our sale professionals about what will work best for your custom lanyard order.
